Website Privacy Policy

Last modified: January 22, 2024

Introduction

Joshua Tree Experts (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the websites www.JoshuaTreeExperts.com and www.treecarefranchising.com (collectively, the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• on the Website;
• in e-mail, text, and other electronic messages between you and Company or otherwise related to the Website;
• through mobile and desktop applications you download from the Website which provide dedicated non-browser-based interaction between you and the Website; and
• when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• use offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
• any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to - or be accessible from or through - the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Website. By accessing or using the Website, you agree to this Privacy Policy. This policy may change from time to time (See Changes to Our Privacy Policy below.) Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on the Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of the Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at info@joshuatreeexperts.com.

Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more information.

Information We Collect about You and How We Collect It

We collect several types of information from and about users of the Website, including: 

• information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, service requested, geographic information, financial information, and any other identifier by which you may be contacted on-line or off-line;
• that is about you but individually does not identify you; and/or
• about your internet connection, the equipment you use to access the Website, and usage details.

We collect this information

• directly from you when you provide it to us; and
• automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through Cookies, web beacons, and other tracking technologies.

Information You Provide to Us 

The information we collect on or through the Website may include:

• information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use the Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with the Website;
• records and copies of your correspondence (including email addresses) if you contact us;
• your responses to surveys that we might ask you to complete for research purposes;
• details of transactions you carry out through the Website, the business related to Company, and of the fulfillment of your orders and the related services provided. You may be required to provide financial information before placing an order through the Website; and
• your search queries on the Website.

You may also provide information to be published or displayed (hereinafter, “Posted”) on public areas of the Website or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted and transmitted to others at your own risk. We cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot - and do not - guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect through Automatic Data Collection Technologies 

As you navigate through - and interact with - the Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• details of your visits to the Website, including traffic data, location data, logs, and other communication data, and the resources that you access and use on the Website; and
• information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect may automatically include personal information and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve the Website and to deliver a better and more personalized service, including enabling us to

• estimate our audience size and usage patterns;
• Store information about your preferences, allowing us to customize the Website according to your individual interests;
• speed up your searches; and
• recognize you upon your return to the Website.

The technologies we use for this automatic data collection may include

• Cookies (or browser cookies). A Cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies when you direct your browser to the Website. For information about managing your privacy and security settings for Cookies, see Choices about How We Use and Disclose Your Information below.
• Web Beacons. Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited those pages or opened an e-mail, and for other related website statistics (i.e., recording the popularity of certain website content and verifying system and server integrity).

Third Party Use of Cookies and other Tracking Technologies

Some content or applications (including advertisements) on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use Cookies alone, or in conjunction with, web beacons and other tracking technologies to collect information about you when you use the Website. The information they collect may be associated with your personal information or they may collect information (including personal information) about your on-line activities over time, across different websites and other on-line services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt-out of receiving targeted advertising from many providers, see Choices about How We Use and Disclose Your Information below.

How We Use Your Information

We use the information we collect about you or information that you provide to us, including any personal information:

• to present the Website and its contents to you;
• to provide you with information, products, or services that you request from us;
• to fulfill any other purpose for which you provide this information;
• to provide you with notices about your account and login;
• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
• to notify you about changes to the Website or any products or services we offer or provide through it;
• to allow you to participate in interactive features on the Website;
• in any other way we may describe when you provide the information; and
• for any other purpose with your consent.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on - or otherwise interact with - an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy

• to our subsidiaries and affiliates;
• to contractors, service providers, and other third parties we use to support our business;
• to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Joshua Tree Expert’s assets, whether as an ongoing concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Joshua Tree Experts about the Website users is among the assets transferred;
• to fulfill the purpose for which you provide this information. For example, if you give us a name, address, phone number, e-mail address, and service information to use the “Refer a Friend” feature of the Website, we will transmit the contents of that information to the recipients;
• for any other purpose disclosed by us when you provide the information; and
• with your consent.

We may also disclose your personal information

• to comply with any court order, law, or legal process, and to respond to any government or regulatory request;
• to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; and
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Joshua Tree Experts, our customers, or others; this includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices about How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when Cookies are being sent. If you disable or refuse Cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by hitting the “Unsubscribe” link in the e-mail footer or by sending us an e-mail stating your request to info@joshuatreeexperts.com. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience, or other transactions.
• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by info@joshuatreeexperts.com. For this opt-out to function, you must have your browser set to accept all browser cookies.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights below for more information.

Accessing and Correcting Your Information

You may send us an e-mail at info@joshuatreeexperts.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or may have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms of Use.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to

• confirm whether we process their personal information;
• access and delete certain personal information;
• correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah);
• data portability;
• opt-out of personal data processing for
• targeted advertising (excluding Iowa);
• sales; or
• profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah); and
• either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights or to appeal a decision regarding a consumer rights request, you may send us an e-mail at info@joshuatreeexperts.com.

To learn more about California residents’ privacy rights, visit www.oag.ca.gov/privacy/ccpa. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of the Website/App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to info@joshuatreeexperts.com or write us at 310 Center Street, Stockertown, Pennsylvania 18083. To learn more about consumer privacy rights in other states and how to exercise them, visit your state’s website regarding privacy rights in your state.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sales opt-out rights may submit a request to info@joshuatreeexperts.com or write us at 310 Center Street, Stockertown, Pennsylvania 18083.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on servers owned, operated, and controlled by third party providers.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Website, you are responsible for keeping this password confidential. We ask that you do not share your password with anyone. We urge you to be careful about giving out information in public areas of the Website such as message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website Home page. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website Home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable e-mail address for you, and for periodically visiting the Website and this Privacy Policy to check for any changes.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, or to register a complaint or concern, contact us by e-mail at info@joshuatreeexperts.com or write us at 310 Center Street, Stockertown, Pennsylvania 18083.